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Grievance Redressal

As an IRDAI-licensed direct broker (License No. 611), Rexa maintains a defined process for resolving complaints — and a clear path to escalate if you're not satisfied with our response.

Last updated: 26 July 2026

1. What counts as a grievance

A grievance is any complaint about a policy placed through us, a claim, servicing delays, mis-selling, or the conduct of our staff. This is separate from a data-privacy request — for that, see our Privacy Policy.

2. Step 1 — Raise it with us directly

Most issues are resolved fastest by contacting your Rexa point of contact or our support desk directly:

  • Email: info@rexabroking.com
  • Phone: +91 44 4867 8884 · +91 99455 09306
  • Post: Grievance Redressal Officer, Rexa Insurance Broking Services Pvt. Ltd., G4, Swathi Court, 22/43 Vijayaraghava Road, T Nagar, Chennai – 600017

Please include your policy or proposal number, the insurer name (if applicable), and a brief description of the issue. We aim to acknowledge every complaint within 2 working days and resolve it within 14 working days, in line with IRDAI's protection-of-policyholder-interests norms.

Rexa's designated Grievance Redressal Officer's name and direct contact details are available on request via the channels above and will be published here.

3. Step 2 — If you're not satisfied

If we haven't resolved your complaint to your satisfaction within the timelines above, or you disagree with the outcome, you can escalate it:

  • IRDAI Bima Bharosa (Integrated Grievance Management System) — the insurance regulator's official complaint portal. Search "Bima Bharosa" or "IRDAI grievance" to find the current portal, or call the IRDAI Grievance Call Centre on 155255 / 1800-4254-732.
  • Insurance Ombudsman — for eligible individual policyholder disputes, you can approach the Insurance Ombudsman for your region. Details of jurisdiction and contact information are published by the Council for Insurance Ombudsmen.

4. What to keep on hand

  • Your policy number or proposal/quote reference.
  • Copies of any correspondence with Rexa or the insurer.
  • A clear, dated summary of what happened and what resolution you're seeking.

5. Our commitment

We treat every complaint seriously, investigate it fairly, and keep you informed of progress until it's closed. Raising a grievance will never affect the service or advice you receive from us going forward.